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The Contract

From the start, the TUPE information provided by the out-going company was very poor, as well as inaccurate and incomplete. Ideal’s robust implementation plan and transfer policies ensured a smooth transition and enabled an immediate improvement in standards. Adecco Group are a multi-branded organisation and are present in most city and town centres. Their business strategy requires rapid and flexible response to changes in demand.

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Ideals Introduction

We immediately introduced our reporting dashboard. Hence giving the client team a complete agency in the service and enabled joint initiatives to improve service levels. Ideal reviewed service levels for routine cleaning across all sites and within 3 months introduced significant cost savings on many sites. Ideal also standardised window cleaning frequencies to reduce costs by 25%.

Our Approach

Customer satisfaction has significantly increased through greater transparency and collaborative working. Over the first year of the contract 99.6% of Monthly Audits have recorded a ‘Satisfactory’ or above score and the number of sites recording an ‘Excellent’ rating have risen to almost 75%.

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Outcome

Ideal has accommodated these changes without any issues or disruption to the client’s core responsibilities. Key to our approach was to establish a dedicated help desk function. All communication, issues and amendments come through to this central point from the clients’ head office. This enables us to co-ordinate our operational response and to log and track all contract amendments centrally. Master records are up-dated in real time and the information is accessible to both our finance department and Adecco for reconciliation prior to invoicing.

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Detail
Client: GRO Company
Project type: Apartment
Completion date: 1 January 2019
Location: Leiden, Netherlands
Brochure
Please download our document to see specific data of the service and how we work.
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